Our Policies

RETURN POLICIES:

All orders are inspected for damage and quality prior to shipping. Returned items must be returned in original package within 5 days of delivery. Note that we are apprised of delivery date. Shipping costs for returned items will be paid by the customer. Upon receipt of returned item, the customer account will be credited a complete refund.

FOR CHANGE OF MIND ITEMS:

  • All item packaging, documentation (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the returned items. Packaging must be unopened and seals intact (where applicable)..
  • Items must be in new, unused, and unworn condition.
  • Any items that, because of customer negligence, misuse or tampering are, damaged, missing parts or in unsellable condition, will not be accepted for return.
  • Any item(s) that has been resized, damaged or otherwise altered after delivery will not be accepted for return.

These conditions apply only to change of mind returns and do not apply to items that are returned because they are faulty or damaged. Consumers can still exercise their consumer guarantees rights under the Australian Consumer Law outside the return window in certain circumstances. Factors such as age, price, the item’s condition and the disclosures made about the item may be relevant to the customers’ return and refund rights under the Australian Consumer Law.

To arrange the return of an item, you must either provide a return address and pay for return shipping costs. To pay for shipping, we will send the buyer a prepaid return shipping label or reimburse the shipping costs.

Reimbursement for returns without prepaid return shipping labels will be made as soon as the buyer provides a return shipping receipt.

DAMAGED ITEMS

All products are inspected for damage and quality prior to shipment. In the event that you receive a damaged item, it must be returned to us for insurance claim. Upon return of item(s) a full refund will be credited to customer.

  • Customer must contact us and return item in its original packaging within 5 days of delivery.
  • Customer will be reimbursed for shipping or request a return shipping label.
  • If available inventory, a replacement item will be shipped upon customer request.